Frequently Asked Questions

Pauldnyc is an online footwear store offering styles including Loafers & Slip-Ons, Slippers, Pumps, and Boots. Product availability, colors, sizes, materials, and other product details may vary by individual listing.

Customers should review the product page carefully before placing an order, including available size options and product specifications.

Pauldnyc products are available through our online store. Customers can browse available products, select the desired options, add items to the shopping cart, and complete checkout online.

To place an order, select the product and available options you want, add the item to your cart, review your order details, provide the required shipping information, and proceed through checkout.

Pauldnyc currently accepts PayPal as the available payment method.

You may request a change as soon as possible after placing your order. Pauldnyc will make reasonable efforts to accommodate changes before the order has been processed or shipped.

Changes cannot be guaranteed once fulfillment has started. For urgent requests, contact support@pauldnyc.com immediately and include your order number.

Yes, you may request cancellation as soon as possible after placing an order. Pauldnyc will attempt to cancel the order before it enters processing, packing, or shipment.

A cancellation request does not guarantee that the order can be stopped. Once an order has been processed or shipped, cancellation may no longer be possible and the applicable return process may be required.

Pauldnyc offers several footwear categories, including:

• Loafers & Slip-Ons
• Slippers
• Pumps
• Boots

The specific products and available options may change over time based on inventory.

Please review the size information provided on the individual product page before placing your order. Product-specific sizing information may vary depending on the footwear style.

If you are unsure about a size before ordering, contact Pauldnyc customer support for assistance.

If you notice the incorrect size immediately after placing the order, contact us as soon as possible. We may be able to change the size if the order has not entered fulfillment and the requested size is available.

If the order has already shipped, the applicable return policy may be used for eligible merchandise.

Pauldnyc currently accepts PayPal only for online purchases.

Other payment methods are not currently offered directly through the Pauldnyc checkout.

PayPal determines which payment options are available to a customer during checkout. Depending on location, account status, and PayPal's current services, different payment options may be displayed.

Follow the payment instructions presented by PayPal during checkout to determine which options are available for your transaction.

If PayPal cannot authorize the transaction, the order may not be completed or may remain unprocessed until successful payment is received.

Review the information shown by PayPal and verify your account or selected funding source. If the issue relates specifically to your PayPal account, you may need to contact PayPal directly.

After completing checkout, review your Pauldnyc order confirmation and the transaction information available through PayPal.

If you are unsure whether an order was successfully placed, contact Pauldnyc support before submitting another order to help avoid duplicate purchases.

Pauldnyc currently charges a $6.99 flat-rate shipping fee, unless a different shipping offer or charge is clearly displayed at checkout.

Pauldnyc's standard handling time is approximately 1 business day.

Orders are generally processed Monday through Friday. Our regular order processing cutoff is 5:00 PM EST, Monday–Friday.

The standard estimated transit time is approximately 2–6 business days after the order has been processed and shipped.

Delivery timing can vary depending on the destination, carrier operations, weekends, holidays, weather, service interruptions, and other circumstances outside Pauldnyc's direct control.

The standard timeline combines approximately 1 business day of handling with approximately 2–6 business days of carrier transit.

These are estimates rather than guaranteed delivery dates.

Pauldnyc may use USPS, UPS, or FedEx for delivery.

The carrier used for an individual shipment may vary depending on the destination, shipping requirements, fulfillment conditions, and available service.

When tracking is available for your shipment, tracking information may be provided after the order has been dispatched.

Tracking updates may not appear immediately after a shipping label is created. Carrier systems can require additional time before the first tracking scan becomes visible.

Tracking information may take some time to update after a package has been prepared or handed to the carrier. The carrier may not record the first scan immediately.

If tracking remains unchanged for an extended period or appears to indicate a delivery problem, contact Pauldnyc support with your order number and tracking information so we can review the shipment status.

Pauldnyc's regular processing cutoff is 5:00 PM EST, Monday through Friday.

Orders submitted after the cutoff may be handled on the next business day. The cutoff does not guarantee that an order submitted before 5:00 PM will ship on the same day.

Contact Pauldnyc immediately if you entered an incorrect shipping address. We will make reasonable efforts to update the address before the order is processed or shipped.

Address changes cannot be guaranteed once the shipment has entered fulfillment or has been handed to USPS, UPS, or FedEx.

Contact us as soon as possible. We may be able to change an item, size, or quantity if the order has not yet entered fulfillment and the requested product is available.

Once processing or shipment has begun, the requested change may no longer be possible.

Generally, an order that has already been shipped cannot be canceled through the normal order cancellation process.

If cancellation is no longer possible, contact support for guidance regarding the applicable return process.

Eligible Pauldnyc purchases may generally be returned within 60 days in accordance with the Return & Refund Policy.

Customers should review the complete Return & Refund Policy for the applicable conditions and procedures before sending an item back.

Approved refunds are processed within 12 days after the applicable cancellation or return review has been completed.

After Pauldnyc processes a refund, the time required for the funds to appear in the customer's account may depend on PayPal or the applicable financial institution.

No. Pauldnyc does not charge a refund processing fee for eligible refunds.

Eligible refunds are generally returned through the original payment method where supported. Because Pauldnyc currently accepts PayPal for online purchases, refunds are generally processed through the applicable PayPal transaction.

Contact Pauldnyc customer support as soon as possible and provide your order number along with a description of the issue.

Additional information or photographs may be requested when necessary to review the issue and determine the appropriate resolution.

You can contact Pauldnyc customer support by email: support@pauldnyc.com.

Support hours: 8:00 AM – 7:00 PM EST, Monday – Saturday.

To help us assist you efficiently, please include:

• Order number
• Name used when placing the order
• Email address used at checkout
• Clear description of your question or issue
• Tracking number, if your question concerns delivery

Do not send your PayPal password, security codes, or full payment credentials by email.

Customer support requests are reviewed during our regular support hours of 8:00 AM – 7:00 PM EST, Monday through Saturday.

Response times may vary depending on inquiry volume and the complexity of the request. For cancellation or order-change requests, contacting us as early as possible is recommended because fulfillment may proceed while a request is waiting for review.

Pauldnyc currently offers PayPal as the only payment method for online purchases. Other direct payment methods are not currently available through the Pauldnyc checkout.

Check whether the transaction was completed and whether you received an order confirmation before attempting payment again.

If you are unsure whether your order was successfully paid, contact Pauldnyc support with your order details so we can help determine the status.

It is recommended that you first confirm the status of the original order and PayPal transaction. Submitting another order before confirming the first transaction may result in duplicate orders.

If you are uncertain, contact Pauldnyc support before placing another order.

The standard 2–6 business day transit time refers to the estimated carrier transit period after the order has been processed and shipped. Pauldnyc's standard handling time is approximately 1 business day.

Therefore, customers should allow both handling and transit time when estimating the overall delivery timeframe.

No. Handling and transit times are estimates rather than guaranteed delivery dates. Carrier delays, weather, holidays, destination conditions, operational interruptions, or other unforeseen circumstances can affect delivery timing.

First review the latest tracking information provided for your shipment. If the package appears significantly delayed or tracking indicates a delivery problem, contact Pauldnyc support with your order number and tracking number.